Refund Policy

1. Booking Deposits

All initial booking deposits are generally non-refundable as they secure our team's availability and cover preliminary planning costs. The specific deposit percentage will be outlined in your service agreement.

2. Cancellation Timeline

Refund eligibility for the remaining balance depends on the cancellation timing:

• 90+ days before event: 75% of balance (excluding deposit)
• 60-90 days before event: 50% of balance (excluding deposit)
• Less than 60 days before event: Non-refundable

3. Postponement

In case of postponement, we will make every effort to apply your payments to a new date, subject to availability and any price adjustments for the new period. Postponement requests must be made in writing.

4. Force Majeure

If an event is cancelled due to circumstances beyond our control (natural disasters, pandemics, etc.), Quins Events & Media will work with clients to provide credits for future services or partial refunds after deducting costs already incurred.

5. Processing Refunds

Approved refunds will be processed within 14-21 business days via the original payment method or bank transfer.